Quick links
Account
3 answers
- QHow do I sign in if I lost access to my email?Email support@genesisgates.com with the email on file and any payment confirmation you can find. We verify out-of-band before resetting auth.
- QCan I change the email on my account?Yes — Dashboard → Settings → Account → Change email. We send a confirmation link to the new address.
- QHow do I delete my account?Dashboard → Settings → Danger zone → Delete account. All tree data, photos, and personal info are removed within 30 days. Sealed records remain anchored on Arweave/Base by design.
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Family-tier subscribers get priority support — usually under 4 hours. Everyone gets a real reply, not a chatbot.